Refund and Returns Policy

Refund Policy – OnlineSleepingPillsUK.com

At OnlineSleepingPillsUK.com, we aim to provide the best services to our customers and ensure that every product is delivered on time and in excellent condition. However, as an online medical store, unforeseen issues may occasionally arise with deliveries. In such cases, our customer care team is always ready to assist you. If your concern is genuine, we will provide a replacement, reimbursement, or exchange. If you face any issues with your order, please contact us immediately.

Checking Your Delivery

We recommend that you carefully check the products you receive from us. Our team works diligently to ensure every order is dispatched accurately. If you notice any issues with the delivered products, please report them immediately. Early reporting allows us to resolve the issue quickly.

  • If you identify a problem during delivery, you may reject the order at that time.

  • If defects or irregularities are found after opening the package, you must file a complaint within 7 days of delivery.

  • Complaints lodged after 7 days will not be processed, even if valid.

Handling Genuine Complaints

We value your trust and carefully review every complaint. A complaint will be considered genuine under the following conditions:

  • If the product received is expired, we will replace it or provide a refund.

  • If the delivered items do not match your order, we will resolve the issue.

  • If you receive damaged or low-quality products, we will issue a refund or replacement.

To process your complaint, the item must be returned within 7 days of delivery. Once the issue is verified, we will promptly initiate a refund or replacement.

Products Not Eligible for Refund or Replacement

Not all complaints qualify for refunds or replacements. Complaints will not be accepted in the following cases:

  • If you ordered the wrong product by mistake.

  • If the complaint is about the invoice batch number.

  • If the item is returned with packaging that has been tampered with or opened.

To avoid such errors, we recommend double-checking your order details before completing your purchase.

Verifying Your Shipment

We encourage customers to verify all products upon delivery. If you notice any issues, report them immediately. Early reporting enables us to address your concern quickly. Complaints about issues discovered after opening the package must be filed within 7 days of delivery. Complaints made after this period will not be processed.

Final Note

We encourage you to review all products at the time of delivery. Our team is always available to assist you with any concerns. Our policies are designed to be fair, addressing genuine customer issues while ensuring trust and transparency.

Thank you for choosing OnlineSleepingPillsUK.com.

📧 For assistance, please contact us at: support@onlinesleepingpillsuk.com